1. Can I get my card before I before on my trip next week?
Yes, we can ship your cards overnight express no problem.
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2. Can I get another card? How about another lanyard?
Yes, you can request them here.
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3.What can you do when my child no longer looks like the picture on the card?
We do not maintain old information, so you need to order a new card.
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4. Can you make the card from a school/group/snapshot picture?
We are able to use almost any photo you have.
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5. Do you send pictures back?
Unfortunately, our daily volume prevents us from having the ability to return your photos at this time.
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6. Can I e-mail you a digital photo and all the information to make the card?
Yes you can, but do NOT include your credit card information. That will be collected by phone to protect your security.
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7. Do you offer a discount for large families?
No, it takes the same amount of time to make each card.
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8. Do you have a fund-raising program for my child’s school?
Yes we sure do, please check out our scholastic fundraising page for more information.
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9. Do you save my information for future replacement cards?
We do not save information.
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10. Do you sell to or share our information with other businesses?
No, we absolutely do not share your personal information with anyone. When your cards are complete, we purge the information from our systems.
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11. How fast can we receive our cards?
How fast you receive the KidsTravelCards depends upon the shipping method chosen.
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12. What is your cutoff time each day for orders?
The cutoff time each day is 12:00(noon) PST. If an order is received after this time it will be processed the next day.
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13. What type of picture do you need?
Any family or school photo is acceptable, we will resize and crop to fit the card here. Any picture format is acceptable.
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14. I'm from another country and my address doesn't match?
If you can not place the information in the existing fields please email it to Orders@kidstravelcard.com and we will wowrk with you to customize the card.
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